All Reservations Require confirmation 72 hours prior to booking and Credit Card Deposit of 100% of stay due at time of booking.
Early morning arrivals prior to 1200 hours will be booked from previous night and charged accordingly.
Cancellation within 72 hours is subject to one night charge.
Non-Guaranteed room reservation will be held 72 hours prior to arrival, after which room will be subject to availability.
In case of No-Show first night charges will be applied.
In case of Early Departure 50 % of the room rent will be charged for Check out upto 1800 hrs & 100 % charged between 1800 to 2200 hrs.
Only two adults per room are allowed, two children under twelve can stay with parents as per Serena policy.
Please inform us if you need mattress in any room as your room will be prepared prior to your arrival which may not be possible to change at the last minute. Due to Covid-19, your room will be pre-allocated based on information provided by you and subject to availability. * Please indicate via email if children and senior citizens are travelling with you. * Due to Covid-19, cash transactions are not preferred; you may like to pay us on debt/credit card through online transaction.